Plan the whole stay, not one booking at a time

Not every booking starts on a hotel's Storefront.

A couple calls the concierge to plan an anniversary weekend: a spa morning, a sunset sail and a private dinner on the beach. An event planner emails about golf and a cooking class for twelve. A returning guest asks the front desk to line up a cabana and the kids' club before they arrive.

These are some of the most valuable conversations a hotel has. Turning them into paid bookings has been hard. Staff book each experience on its own, read card numbers over the phone, or let the guest pay on arrival. If plans change, the hotel is left with empty spots and nothing collected.

With Itinerary Links, staff build the full itinerary in Way's back-end booking tool. Way then emails or texts the customer one secure link to pay for everything. Every spot is held until the link expires. When the customer pays, the whole itinerary confirms.

Sell more experiences across the stay

Consider a resort that plans anniversary weekends.

Guests rarely book a weekend like that from a list. They call, ask questions and talk through the details. The concierge shapes the stay around them and suggests experiences they wouldn't have found on their own.

Once the plan is set, the concierge adds each experience to one cart in Way, chooses Itinerary payment link and sends it. The customer reviews the itinerary on their phone, pays once, and gets the hotel's usual confirmation email.

Every suggestion the concierge makes can now end in a booking. That means more ancillary revenue per stay, with the human touch guests expect from great hospitality.

Itineraries work across the property:

• Romantic Getaways. Spa treatments, private dining and a sunset sail in one plan.
• Family Vacations. A cooking class, kids' club sessions and a cabana for the week.
• Special Occasions. Proposals, anniversaries and birthday setups arranged by the hotel team.
• Wellness Stays. Yoga, spa days and guided hikes booked together.

Build group itineraries without collecting cards at the door

Group requests rarely come through a booking page.

A wedding planner wants a sunset sail and a wine tasting for the bridal party. A company wants a cooking class and a round of golf for its offsite. The hotel team builds the itinerary, then needs the organizer to pay.

Staff send the organizer one link with a short note and choose how long to hold the spots: 24 hours, three days, a week, a custom date, or until they pay. If the link expires, Way cancels the bookings and puts the spots back on sale.

• Weddings. Activities for the wedding party and their guests.
• Corporate Groups. Team outings, classes and private sessions for offsites.
• Golf & Tennis Groups. Tee times, clinics and outings for visiting groups.
• Family Gatherings. Larger itineraries planned by one person for everyone.

Get paid before the guest arrives

Many properties let guests pay on arrival when staff make the booking. It's easy in the moment. But there's no card on file, and a guest who doesn't show costs the hotel the spot.

Itinerary Links moves those bookings onto a card before the guest arrives. Customers pay on a secure page that shows what they booked, the amount due and the hotel's cancellation policy.

If a customer pays another way, staff can mark the booking as paid by card or cash. Bookings waiting on payment stay out of financial reports until they're paid.

Know who still needs to pay

Every unpaid booking shows as Awaiting payment. Staff can filter bookings to see them all in one place.

From there, they can resend a link with more time, copy it into their own email or chat, mark it as paid, or cancel it and release the spots.

Hotel teams spend less time following up, and fewer held spots go unsold.

Bespoke itineraries. Paid before arrival.

Some of a hotel's best bookings start with a conversation, not a click.

Itinerary Links turns those conversations into complete, paid itineraries, without anyone taking card details by hand.

Hotels can turn on Itinerary Links through their Way account manager.