Itineraries, payment links and new booking tools

INTRODUCING: ITINERARY LINKS

Staff choose Itinerary payment link and send it. The guest sees their itinerary and pays $495 on one page

Build a custom itinerary and share a secure payment link

Craft bespoke itineraries for customers using the Way back-end booking tool. Once completed, use Way to email or text the customer a link to securely process payment and confirm their booking. Their spot is held until the link expires, and the booking confirms when they pay.

SEE WHAT'S NEW

Sell more experiences

Create fully personalized experience itineraries for customers across the entire stay, maximizing ancillary revenue while preserving the human touch of hospitality.

Confirmed when paid

When the customer pays, the itinerary confirms and they get the hotel's usual confirmation email.

See who hasn't paid

Filter bookings by Awaiting payment. Resend, copy or cancel a link from the booking.

INTRODUCING: BULK CANCEL AND REFUND

Cancel and refund a whole session at once

Cancel every booking in a session in one step, not one booking at a time. Refund in full, by percentage, or not at all, and send one message that reaches the lead guest on every booking. Rained-out movie nights and canceled tours take minutes, not an afternoon.

SEE WHAT'S NEW

The Cancel this session dialog over the session schedule, with a full refund and a message to guests

Cancel the whole session

Way stops sales for the session, then cancels every active booking in it.

Refund in the same step

Choose a full refund, a percentage, or no refund. Way skips free and already-refunded bookings and lists any it can't refund.

Pick specific bookings

Select a few bookings in a session to cancel, refund or message them together.

INTRODUCING: RESCHEDULE A SESSION

Change session time moves Saturday's sail to Sunday, and the check confirms all 6 bookings can move

Move a whole session to a new date or time

Change a session's date, start time or end time, and every booking moves with it. Hotel teams no longer need to contact Way to change a session after guests have booked.

SEE WHAT'S NEW

Change the date

Move a session to another day. Every booking in it moves too.

Change the time

Start an event later or run it longer. Every booking updates to the new times.

Tell every guest

Every guest gets an email with the old and new time, plus the hotel's message if staff add one.

INTRODUCING: BOOKING RECEIPTS

See an itemized receipt for every booking

Open any booking and click View receipt to see tickets, add-ons, discounts, taxes and refunds line by line, plus how the guest paid. Staff can use it to answer guest questions and match Way bookings to their POS.

SEE WHAT'S NEW

Itemized booking receipt with tickets, an add-on, taxes, the card charge and a refund

Every line item

Tickets with the price for each, add-ons, and one line per night for multi-day stays.

Discounts and taxes

Which code was used and what it took off, plus each tax with its rate.

Charges and refunds

Every charge and refund with its date, and the card or room charge used.